FAQs
How can I contact Chompers Footwear?
You can reach us at info@chompersfootwear.com, where our dedicated customer service team is ready to assist you with any inquiries you may have.
Do you offer worldwide shipping?
Yes, we do! Chompers Footwear provides worldwide shipping to ensure our customers from around the globe can enjoy our products.
Where does Chompers Footwear ship from?
We operate from our distribution center in Hong Kong, ensuring efficient handling and timely shipment of your orders.
Can I make changes or cancel my order?
We strive to process orders promptly. You have a 12-hour window from the time of ordering to request any changes or cancellations. Any requests made after this period will not be accommodated. If needed, your order can be returned for a full refund once it's received.
What payment methods does Chompers Footwear accept?
Chompers Footwear accepts payments made through all major credit cards, including VISA, Mastercard, and AMEX, as well as PayPal.
When will my order be processed?
Orders are processed at our warehouse from Monday to Friday. Please allow extra time for processing during holidays and peak sale seasons. Typically, orders are processed within 1-3 business days from the order date and shipped the following business day. Please note that we do not ship on weekends.
What is the estimated delivery time for my order?
Due to high demand, it may take approximately 2-4 weeks for your order to arrive.
What should I do if I don't receive my order?
If you haven't received your order within 30 days after it has been shipped, you are eligible for a full refund.
Will I be responsible for customs and taxes?
The prices listed on our website are tax-free in US Dollars. Import taxes, duties, and related customs fees may be charged by your local customs office upon your order's arrival. These charges are your responsibility and will not be covered by Chompers Footwear. Additionally, we cannot control any delays caused by customs in your country. For detailed information on charges, please contact your local customs office.
How do I initiate a return?
To initiate a return, please contact us at info@chompersfootwear.com.
What should I do if I receive defective, incorrect, or damaged items?
If you receive merchandise that is incorrect, missing, or defective, please contact us immediately. Include your order number, photographs of the item(s), and any relevant references related to your package. We are committed to resolving such cases promptly.
When can I expect to receive my refund?
All refunds will be credited to your original payment method. If you paid by credit or debit card, refunds will be processed and sent to the card-issuing bank within 7-10 business days of receiving the returned item or cancellation request. If you haven't received the refund credit yet, we recommend contacting your bank or credit card company for further assistance, as processing times may vary.